Feedback and complaints

How we handle complaints

We want to know when something has gone wrong

At Skrået it is important to us that you are happy with our services and with how you have been treated. We value feedback on our work because it lets us catch problems, put them right and take steps to prevent them happening again.

If we have not met your expectations, please first contact our customer service on +46 225 131 24. If you are still not satisfied, you can contact our complaints officer by filling in the form below.

If a dispute cannot be resolved through dialogue or other informal means, the complaining party can request a review. This means the case is examined again by an independent body — for example a supervisory authority or an administrative court, depending on the circumstances. The purpose of the review is to make sure the decision was made on the right grounds and in line with the applicable rules.